Frequently Asked Questions
Welcome to New Horizon Unplugged. Below you'll find answers to some of the most common questions about our products, orders, shipping, returns, sizing, and more.
General Questions
What is New Horizon Unplugged?
New Horizon Unplugged is an apparel brand built around personal growth, confidence, purpose, and becoming who you are meant to be.
Our message is simple:
WEAR WHAT YOU'RE BECOMING.
What does "Wear What You're Becoming" mean?
It represents the idea that what you wear can reflect your mindset, your growth, and the person you are working toward becoming.
Our apparel is designed to carry that message into everyday life.
Where can I contact New Horizon Unplugged?
For questions about products, orders, returns, or anything else, contact us at:
Products & Sizing
How do I choose the right size?
Please review the Size & Fit information available on the product page before placing your order.
For the best fit, compare the measurements with a garment you already own.
Are your products true to size?
Fit can vary depending on the specific garment and style. Each product page should provide applicable sizing and fit information to help you select the best size.
Will products look exactly like the photos?
We make every effort to represent our products accurately. However, colors may appear slightly different depending on your screen, monitor, lighting, and device settings.
Do you offer customized products?
Customization availability depends on the product. If you are interested in a customized item, contact us at dlove@newhorizoninstitute.org before placing your order.
Orders
How do I place an order?
Simply select your desired product, choose the available size and color, add it to your cart, and proceed through checkout.
You will receive an order confirmation after your purchase is successfully completed.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order.
Because some products may enter production or fulfillment shortly after an order is placed, changes or cancellations cannot always be guaranteed once processing has started.
How do I know if my order has shipped?
Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.
Shipping
How long does shipping take?
Shipping and delivery times can vary depending on the product, destination, production requirements, shipping method, and carrier.
The estimated shipping information provided at checkout represents the best available estimate for your order.
Can I track my order?
Yes. When tracking information is available, it will be provided by email after your order ships.
What if my tracking information has not updated?
Tracking information may take some time to update after a package has been handed to the carrier.
If your tracking information has not updated for an extended period, contact us at dlove@newhorizoninstitute.org for assistance.
Do you ship internationally?
International shipping availability depends on the product and destination.
International customers may also be responsible for applicable customs duties, taxes, or other import-related charges.
Returns & Refunds
What is your return policy?
Eligible returns may be requested within 30 days of delivery.
Items generally must be unworn, unused, unwashed, undamaged, and in their original condition.
Please review our Return & Refund Policy for complete details.
Are customized products returnable?
Personalized or customized products are generally not eligible for return unless they arrive damaged, defective, or there is an error with the order.
What if I receive a damaged or incorrect item?
Contact us as soon as possible at dlove@newhorizoninstitute.org with your order number and clear photos of the product and packaging.
We will review the issue and determine the appropriate resolution.
How long does a refund take?
Once an approved return has been received and inspected, the refund will be processed to the original payment method.
Your bank or payment provider may require additional processing time before the funds appear in your account.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location and the payment options supported by our store.
Is my payment information secure?
We use Shopify's secure checkout environment and applicable payment-processing technologies to help protect your transaction information.
Show Up Bundle
What is the Show Up Bundle?
The Show Up Bundle brings selected New Horizon Unplugged pieces together as a coordinated offering designed around our How You Show Up Matters message.
Can I purchase individual items from the bundle?
Availability of individual items depends on how the bundle is offered at the time of purchase. Please review the product listing for current options.
Product Availability
Will sold-out products be restocked?
Restock availability varies by product. If a product is currently unavailable, check back periodically or join our email list for updates when available.
Are all products available in every size and color?
Not necessarily. Available sizes, colors, and variants are displayed on each product page.
Need More Help?
If you couldn't find the answer you're looking for, we're happy to help.
Contact New Horizon Unplugged at:
WEAR WHAT YOU'RE BECOMING.