Return & Refund Policy

New Horizon Unplugged, we want you to feel confident in every purchase. If there is an issue with your order, we are here to help.

Return Eligibility

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, items must:

  • Be unworn and unused
  • Be in their original condition
  • Have all original tags attached, when applicable
  • Not have been washed, altered, or damaged
  • Be returned with the original order information

Items that do not meet these requirements may not be eligible for a return or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or customized products
  • Items that have been worn, washed, altered, or damaged
  • Gift cards
  • Final-sale or clearance items
  • Products that are otherwise identified as non-returnable at the time of purchase

How to Request a Return

To request a return, please contact us at dlove@newhorizoninstitute.org within 30 days of receiving your order.

Please include:

  • Your full name
  • Order number
  • Product(s) you would like to return
  • Reason for the return
  • Photos, if applicable

Do not send an item back before receiving return instructions from our team.

Return Shipping

Unless the item arrived damaged, defective, incorrect, or otherwise qualifies for a return due to an issue on our end, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at dlove@newhorizoninstitute.org.

Please provide your order number and clear photos of the product and packaging. We will review the issue and, when appropriate, provide a replacement, refund, or other suitable resolution.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Exchanges

If you need a different size or item, please contact us at dlove@newhorizoninstitute.org.

Depending on the product and availability, we may be able to assist with an exchange or recommend placing a new order.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Because some New Horizon Unplugged products may enter production or fulfillment shortly after an order is placed, cancellation requests cannot always be guaranteed once processing or production has started.

Questions About Returns

If you have any questions about returns, refunds, exchanges, or an issue with your order, please contact:

Email: dlove@newhorizoninstitute.org

New Horizon Unplugged

WEAR WHAT YOU'RE BECOMING.