Privacy Policy
New Horizon Unplugged, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from our store.
1. Information We Collect
When you visit our website, create an account, place an order, subscribe to our emails, or contact us, we may collect information such as:
- Name
- Email address
- Billing and shipping address
- Phone number
- Order and purchase information
- Payment-related information
- Device and browser information
- IP address
- Information you provide when contacting customer support
We only collect information that is reasonably necessary to operate our store and provide our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Process payments
- Provide shipping and delivery services
- Send order confirmations and tracking updates
- Respond to customer service requests
- Manage returns and refunds
- Improve our website and shopping experience
- Send marketing emails when you have opted in
- Provide relevant promotions and product updates
- Prevent fraud, abuse, and unauthorized activity
- Comply with applicable legal and regulatory requirements
3. Email Marketing
If you subscribe to our email list, we may send you information about new products, collections, promotions, updates, and other New Horizon Unplugged news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at dlove@newhorizoninstitute.org.
4. Payment Information
Payments may be processed through third-party payment providers.
New Horizon Unplugged does not generally store your complete payment card information on our own systems. Payment information is handled by the applicable payment processor according to its own privacy and security practices.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to help provide essential functionality, remember preferences, understand website usage, and improve your shopping experience.
Third-party services used by our store may also use cookies or similar technologies in accordance with their own policies.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Information Sharing
We may share necessary information with trusted service providers that help us operate our business, including:
- Shopify and website service providers
- Payment processors
- Production and fulfillment partners
- Shipping and delivery carriers
- Email and marketing service providers
- Analytics and technology providers
- Customer support providers
These providers receive information only when necessary to perform services on our behalf or as otherwise permitted by applicable law.
We may also disclose information when required by law, legal process, or to protect our rights, customers, website, or business.
7. Fulfillment Partners
Some New Horizon Unplugged products may be produced or fulfilled through third-party production and fulfillment partners.
When necessary to process and deliver your order, relevant information such as your name, shipping address, order details, and contact information may be shared with the applicable fulfillment provider.
8. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
10. Your Privacy Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to request access, correction, deletion, or information about how your data is used.
To make a privacy-related request, contact us at:
We may need to verify your identity before completing certain requests.
11. Children's Privacy
Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.
We do not knowingly collect personal information from children without appropriate legal authorization.
12. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.
Any updates will be posted on this page with the revised effective date when applicable.
14. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:
New Horizon Unplugged
Email: dlove@newhorizoninstitute.org
WEAR WHAT YOU'RE BECOMING.