Shipping Policy

New Horizon Unplugged, every order is prepared with care and attention to quality. Our goal is to make your shopping experience simple, transparent, and reliable—from the moment you place your order to the moment your package arrives.

Order Processing

Orders are processed after your purchase is successfully completed.

Because our products may be produced and fulfilled through third-party production partners, processing times can vary depending on the product, destination, order volume, and availability.

You will receive an order confirmation by email after placing your order. Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Times

Estimated delivery times may vary based on:

  • Product type and availability
  • Production and processing requirements
  • Shipping destination
  • Selected shipping method
  • Carrier delays
  • Holidays, weather, or other circumstances beyond our control

The estimated shipping timeframe displayed at checkout should be considered the best available estimate for your order.

Please note that shipping estimates do not always include production or processing time.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at dlove@newhorizoninstitute.org.

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Order Tracking

When tracking information is available, it will be sent to the email address provided with your order.

Tracking information may take some time to update after your order has shipped. Please allow the carrier time to register and update your shipment status.

Delayed or Lost Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

If your package appears to be delayed, please first review the tracking information provided. If the tracking information has not updated for an extended period or your package appears to be lost, contact us at dlove@newhorizoninstitute.org, and we will assist you in determining the appropriate next steps.

Incorrect or Undeliverable Addresses

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping or reshipping costs may apply.

Please double-check your shipping information before completing your purchase.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at dlove@newhorizoninstitute.org.

Include your order number and clear photographs of the damaged packaging and product so we can review the issue and determine the appropriate resolution.

International Shipping

If international shipping is available for your order, delivery times and shipping costs will vary by destination.

Customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authorities. These charges are not controlled by New Horizon Unplugged and may be collected separately by the applicable carrier or customs authority.

Questions About Shipping

If you have questions about your order, shipping status, or delivery, please contact us:

Email: dlove@newhorizoninstitute.org

We are here to help make your New Horizon Unplugged experience as smooth as possible.

New Horizon Unplugged

WEAR WHAT YOU'RE BECOMING.